- Connects you with the right carer
- Streamlines booking and payments
- Helps you manage your care online
Your introductory visit is free
We believe that you and those you care for deserve the best care available and that it should be easy to find, affordable and suited to your specific needs. Only you know what care you need, and we can help.
Why we care
We care about how we look after the most vulnerable in our society. We want to revolutionise the way social care works, bringing carers and people who need care into the market by lowering the price and providing more choice to clients and carers alike.
How we care
We make it easy for you to access the best home care available in your area, and put you in control of its delivery. The whole process can be arranged online, we always offer phone support for when you need it.
What we do
We endeavour to find the best carers in your area and help you to select the ones that suit you. We provide you with the process and online assistance to work with them. Finally we manage the contracting and payment process in a secure manner so that you don't have to worry.
The idea behind Helper started in 2015 when James visited his mum for dinner. Rather than being her usual cheery self, she was clearly upset. During conversation it quickly became apparent that her role as his grandad’s principal carer was causing her a great deal of stress and grief. During his grandfathers care, a number of care agency staff visited him. These were expensive and poorly trained. Even when she found a carer that worked well, they were soon replaced due to scheduling constraints or other issues. He realised that this was a deeply embedded issue in old-fashioned care agencies.
When James’ mum confided in her friends, she was told about the benefits of using independent carers. Upon trying them however, the work involved in scheduling and administrating independent care was a burden for her to manage. As the problem played out in his head, James knew there had to be a solution that took advantage of the technology he had grown up with and so Helper was founded. His goal; to give people access to high quality care at an affordable price.
I started this business to care for the vulnerable in our society. I saw the way the care system fails patients, families and workers and want to fix that. I also enjoy watching rugby and reading about economics and history.
As co-founder I'm passionate about how people engage with products and services. I believe in better experience for those who need care, and bring care into the 21st century. I also have a love for food and tech.
I'm in charge of the technology behind Helper. My goal is to give our users a smooth, stable and secure experience with up-to-date technology. When I'm not developing, I write about hiking and build stuff out of wood.
We believe in a better model of care
How it works
We've found the best carers in your area and run background checks to ensure your safety. We then interview them in person to give you the best possible experience with Helper.
This leaves you with 4 simple steps
Using our carer search, you can find carers in your local area and filter them by rating, price, or distance. You can then browse their profile, check their skills and experience, and see if they are right for your needs.
Rest assured that all of our carers have been rigorously interviewed and have had their qualifications and DBS (A government background checking service) certificate checked.
If you'd like some help finding a carer, please do contact us by phone at 0203 369 3624, on our contact form, or in our live chat on the bottom right of every page.
Once you have found a carer that you would like to work with, you can send them a message to discuss booking a visit. If you are not signed up as a client, you will be asked to register before sending your first message.
It's important to communicate the specific needs you require from a carer as well as alleviating any concerns and ensuring you feel comfortable with this carer.
Once you are happy you can then use Helper tools to book a visit with this person. Your first visit with each carer will be free and should be used as an introductory visit to ensure you are comfortable receiving care from this carer.
We recommend you use your introductory visit to get to know the carer and ensure you feel comfortable with this person.
It's also a great time to go through any details specific to the care required to ensure your first paid visit goes smoothly.
If all goes well, you can discuss the details of your next visit, but please ensure it's booked through the Helper website to guarantee the visit and carer are insured.
Following your visit, you'll receive a report from your carer. This will give you a full picture of the work that has been done and any issues that may have arisen.
We will also ask you to leave feedback on the visit. This helps both the carer and Helper continue improving the care we offer. If there are any issues, you can contact us through our contact form or in the Facebook Chat on each page.
You can then use Helper to book further visits with this same carer, or have another browse of our carer catalogue to find someone more suitable for your needs.
What you should do next
Browse carers in your area using our carer search below.
Get in touch
Message the carer to have a conversation about your needs.
Arrange a visit
Arrange your free introductory visit.